Privacy Policy

The person responsible for data processing is:

Hussein Kalaji
Rütte 4
79618 Rheinfelden

Email: info@zoodor.com
Telephone: +491744332100

We appreciate your interest in our online shop. Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data.

1. Access Data and Hosting
You can visit our websites without providing any personal information. Each time you access a website, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data), and documents the access. This access data is evaluated exclusively for the purpose of ensuring the smooth operation of the website and improving our offering. This serves to safeguard our legitimate interests in the correct presentation of our offering, which prevail within the framework of a balancing of interests, in accordance with Art. 6 (1) (f) GDPR.

2. Data processing for contract processing and contact

2.1 Data processing for contract execution

For the purpose of contract processing (including inquiries regarding and processing of any existing warranty and performance claims, as well as any statutory update obligations) in accordance with Art. 6 (1) (b) GDPR, we collect personal data when you voluntarily provide it to us as part of your order. Mandatory fields are marked as such, as in these cases we absolutely need the data to process the contract, and without it we cannot ship the order. The data collected is evident from the respective input forms.

Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment, and shipping processing, can be found in the following sections of this privacy policy. After the contract has been fully processed, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 (1) (c) GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use the data in any other way that is permitted by law and about which we will inform you in this policy.

Inventory management system

We use merchandise management systems from external service providers to process orders and contracts. Our service providers work for us as part of a contract processing agreement. If you have any questions about our service providers and the basis of our collaboration with them, please contact us using the contact options described in this privacy policy.

2.2 Customer Account
If you have given your consent in accordance with Art. 6 (1) (a) GDPR by choosing to open a customer account, we will use your data for the purpose of opening a customer account and storing your data for future orders on our website. You can delete your customer account at any time and can do so either by sending a message to the contact option described in this privacy policy or via a dedicated function in your customer account. After your customer account has been deleted, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use your data in any other way that is permitted by law and about which we will inform you in this policy.

2.3 Contact
As part of customer communication, we collect personal data to process your inquiries in accordance with Art. 6 (1) (b) GDPR if you voluntarily provide it to us when contacting us (e.g., via contact form, live chat tool, or email). Mandatory fields are marked as such, as in these cases we absolutely need the data to process your contact. The data collected is evident from the respective input forms. After your inquiry has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use your data in any other way that is permitted by law and about which we will inform you in this declaration.
3. Data processing for the purpose of shipping processing
For the fulfillment of the contract in accordance with Art. 6 (1) (b) GDPR, we will pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. If you have any questions about our service providers and the basis of our collaboration with them, please use the contact details described in this privacy policy.
The same applies to the transfer of data to our manufacturers or wholesalers in cases where they handle shipping for us (drop shipment). These are considered shipping service providers within the meaning of this privacy policy.
Our service providers are located and/or use servers in these countries: Russia, Turkey. There is no adequacy decision from the European Commission for these countries. Our cooperation with them is based on these guarantees: Standard data protection clauses of the European Commission
Our service providers are located and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection: Switzerland, United Kingdom
Data transfer to shipping service providers for the purpose of shipping notification
If you have given us your express consent to do so during or after your order, we will pass on your email address and telephone number to the selected shipping service provider in accordance with Art. 6 (1) (a) GDPR so that they can contact you before delivery for the purpose of notifying you of or coordinating delivery. You can revoke your consent at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you have provided for this purpose unless you have expressly consented to further use of your data or we reserve the right to use the data in any other way that is permitted by law and about which we inform you in this policy. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
General Logistics Systems Germany GmbH & Co. OHGGLS Germany-Straße 1 – 7DE-36286 NeuensteinGermany
United Parcel Service Deutschland S.à r.l. & Co. OHGGörlitzer Straße 141460 NeussGermany
Hermes Germany GmbH, Essener Straße 89, D-22419 Hamburg, Germany
DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany
DPD Deutschland GmbH, Wailandtstraße 16, 3741 Aschaffenburg, Germany
4. Data processing for payment processing
We work with the following partners to process payments in our online shop: technical service providers, credit institutions, and payment service providers.
4.1 Data processing for transaction processing
Depending on the selected payment method, we will pass on the data necessary for processing the payment transaction to our technical service providers, who work for us as part of a contract processing agreement, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary to process the payment. This serves the purpose of fulfilling the contract in accordance with Art. 6 (1) (b) GDPR. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g., on their own website or via a technical integration in the ordering process. The privacy policy of the respective payment service provider applies in this respect. If you have any questions about our payment processing partners and the basis of our cooperation with them, please use the contact options described in this privacy policy.
4.2 Data processing for the purpose of fraud prevention and optimizing our payment processes
If necessary, we will provide our service providers with additional data, which they will use together with the data necessary for processing the payment as our processors for the purpose of fraud prevention and optimizing our payment processes (e.g., invoicing, processing of disputed payments, accounting support). Pursuant to Art. 6 (1) (f) GDPR, this serves to protect our legitimate interests in protecting ourselves against fraud and in efficient payment management, which prevail within the framework of a balancing of interests.
5. Advertising by email, post
5.1 Email newsletter with registration
If you subscribe to our newsletter, we will use the data required for this purpose or separately provided by you to regularly send you our email newsletter based on your consent in accordance with Art. 6 (1) (a) GDPR.
You can unsubscribe from the newsletter at any time by sending a message to the contact option described below or via a link provided for this purpose in the newsletter.
After unsubscribing, we will delete your email address from the recipient list unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use your data in any other way that is permitted by law and about which we will inform you in this privacy policy.
5.2 Postal Advertising and Your Right of Objection
We also reserve the right to use your first and last name and your postal address for our own advertising purposes, e.g., to send you interesting offers and information about our products by post. This serves to protect our legitimate interests, which prevail in the context of a balancing of interests, in contacting our customers with advertising in accordance with Art. 6 (1) (f) GDPR. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described in this privacy policy. After you have withdrawn your consent, we will delete your address from the recipient list unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (s) 1 (l) GDPR. a GDPR, or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.
6. Cookies and other technologies
General information
In order to make visiting our website more attractive and enable the use of certain functions, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e., after closing your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies). Protection of privacy on end devices When using our online offering, we use technologies that are absolutely necessary to be able to provide the expressly requested telemedia service. The storage of information on your device or access to information already stored on your device does not require your consent.
For functions that are not absolutely necessary, the storage of information on your device or access to information already stored on your device requires your consent. We would like to point out that if you do not give your consent, parts of the website may not be fully usable. Any consent you may have given will remain in effect until you adjust or reset the respective settings on your device.
Possible downstream data processing through cookies and other technologies
We use technologies that are absolutely necessary for the use of certain functions of our website (e.g., shopping cart function). These technologies collect and process the IP address, time of visit, device and browser information, as well as information about your use of our website (e.g., information about the contents of the shopping cart). Within the framework of a balancing of interests, this serves overriding legitimate interests in an optimized presentation of our offering in accordance with Art. 6 (1) (f) GDPR.
We also use technologies to fulfill the legal obligations to which we are subject (e.g., to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this Privacy Policy.
Cookie Settings The cookie settings for your browser can be found under the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™
If you have consented to the use of the technologies in accordance with Art. 6 (1) (a) GDPR, you can revoke your consent at any time by sending a message to the contact option described in the Privacy Policy.
7. Use of Cookies and Other Technologies
We use the following cookies and other third-party technologies on our website. Unless otherwise stated for the individual technologies, this is done on the basis of your consent in accordance with Art. 6 (1) (a) GDPR. Once the purpose no longer applies and we no longer use the respective technology, the data collected in this context will be deleted. You can revoke your consent at any time with future effect. Further information on your revocation options can be found in the “Cookies and other technologies” section. Further information, including the basis of our collaboration with the individual providers, can be found under the individual technologies. If you have any questions about the providers and the basis of our collaboration with them, please use the contact options described in this privacy policy.
7.1 Use of Google services
We use the technologies of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”) shown below. The information about your use of our website that is automatically collected by Google technologies is generally transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. Unless otherwise stated for the individual technologies, data processing is based on an agreement concluded for the respective technology between joint controllers in accordance with Art. 26 GDPR. Further information about data processing by Google can be found in Google’s privacy policy. Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection. Our service providers are located and/or use servers in countries outside the EU and the EEA. There is no adequacy decision from the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission.
Google Ads
For advertising purposes in Google search results and on third-party websites, a so-called Google Remarketing cookie is set when you visit our website. This cookie automatically enables interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information, and information about your use of our website) and using a pseudonymous cookie ID and based on the pages you visit. Further data processing only takes place if you have activated the “personalized advertising” setting in your Google account. If you are logged into Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing.
YouTube Video Plugin
To integrate third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube Video Plugin in the enhanced privacy mode we use, transmitted to Google, and then processed by Google, only if you play a video.
7.2 Use of Facebook Services
Facebook Ads (Advertising Manager)
We advertise this website on Facebook (by Meta) and other platforms using Facebook Ads. We determine the parameters of each advertising campaign. Facebook (by Meta) is responsible for the precise implementation, in particular the decision regarding the placement of ads for individual users. Unless otherwise stated for the individual technologies, data processing is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Joint controllership is limited to the collection of data and its transmission to Meta Platforms Ireland. Subsequent data processing by Meta Platforms Ireland is not covered by this.
8. Social Media
8.1 Social Buttons from Facebook (by Meta), Instagram (by Meta), WhatsApp
Our website uses social buttons from social networks. These are merely embedded in the page as HTML links, so that no connection to the servers of the respective provider is established when you visit our website. If you click on one of the buttons, the website of the respective social network will open in a new window of your browser. There you can, for example, click the Like or Share button.
8.2 Our online presence on Facebook (by Meta), Instagram (by Meta), YouTube, Pinterest
If you have given your consent to this in accordance with Art. 6 (1) (a) GDPR to the respective social media operator, when you visit our online presence on the social media platforms listed above, your data will be automatically collected and stored for market research and advertising purposes. From this data, user profiles will be created using pseudonyms. These profiles can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your related rights and setting options to protect your privacy, please refer to the privacy policies of the providers linked below. If you still need help in this regard, please feel free to contact us.
Facebook (by Meta) is a service provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is generally transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. Data processing when you visit a Facebook (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here. Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina. The adequacy decision for the USA applies as the basis for transfers to third countries, provided that the respective service provider is certified. Certification is available. Our service providers are located and/or use servers in the following countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, and Mexico. There is no adequacy decision from the European Commission for these countries. Our cooperation with them is based on these guarantees: European Commission Standard Data Protection Clauses.
Instagram (by Meta) is provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is generally transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA, Menlo Park, California 94025, USA and stored there. Data processing when you visit an Instagram (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here. Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina. The adequacy decision for the USA applies as the basis for transfers to third countries, provided that the respective service provider is certified. Certification is available. Our service providers are located and/or use servers in the following countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, and Mexico. There is no adequacy decision from the European Commission for these countries. Our cooperation with you is based on these guarantees: European Commission Standard Data Protection Clauses.
YouTube is a service provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google about your use of our online presence on YouTube is generally transferred to a server of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA and stored there. Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection. Our service providers are located and/or use servers in countries outside the EU and the EEA. For these countries, there is no adequacy decision from the European Commission. Our cooperation with them is based on standard data protection clauses of the European Commission.
Pinterest is a service provided by Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland (“Pinterest”). The information automatically collected by Pinterest about your use of our online presence on Pinterest is generally transferred to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA and stored there. Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection. Our service providers are located and/or use servers in countries outside the EU and the EEA. For these countries, there is no adequacy decision from the European Commission. Our cooperation with them is based on standard data protection clauses of the European Commission.
9. Contact options and your rights
9.1 Your rights
As a data subject, you have the following rights: pursuant to Art. 15 GDPR, you have the right to request information about your personal data processed by us to the extent specified therein; pursuant to Art. 16 GDPR, you have the right to immediately request the rectification of incorrect or incomplete personal data stored by us; pursuant to Art. 17 GDPR, you have the right to request the erasure of your personal data stored by us, unless further processing is necessary to exercise the right to freedom of expression and information; to fulfill a legal obligation; for reasons of public interest or to assert, exercise or defend legal claims; pursuant to Art. 18 GDPR, you have the right to request the restriction of the processing of your personal data if you contest the accuracy of the data; the processing is unlawful but you refuse to erase it; we no longer need the data but you need it to assert, exercise or defend legal claims or you have objected to the processing pursuant to Art. 21 GDPR; Pursuant to Art. 20 GDPR, you have the right to receive your personal data, which you have provided to us, in a structured, common, and machine-readable format or to request its transmission to another controller; Pursuant to Art. 77 GDPR, you have the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your habitual residence or place of work or our company headquarters.
Right of objection: If we process personal data as explained above to protect our legitimate interests, which override our interests in a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you only have the right to object if there are reasons arising from your particular situation. After exercising your right of objection, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing serves to assert, exercise, or defend legal claims. This does not apply if the processing is carried out for direct marketing purposes. In this case, we will no longer process your personal data for this purpose.
9.2 Contact options
If you have any questions about the collection, processing, or use of your personal data, or if you wish to request information, correction, restriction, or deletion of data, or to revoke consent granted or object to a specific use of your data, please contact us directly using the contact details in our legal notice.