General terms and conditions of business

1. Scope

The following terms and conditions apply to all orders placed through our online shop. Our online shop is aimed exclusively at consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the exercise of their commercial or self-employed professional activity.

2. Contracting parties, conclusion of contract, correction options

The purchase contract is concluded with a sole proprietor.

By placing the products in our online shop, we make a binding offer to conclude a contract for these products. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The contract is concluded when you accept the offer for the products contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation email.

3.Contract language, contract text storage

The language(s) available for the conclusion of the contract: German, English

We save the contract text and send you the order details and our General Terms and Conditions in text form. You can view the contract text in our customer login.

4. Delivery conditions

Delivery options

We ship the products to the delivery address specified during the ordering process.

We only ship by mail. Unfortunately, pickup is not possible.

5.Payment

5.1 Prices

The prices stated at the time of the order apply. These are total prices and include VAT.

5.2 Payment methods

The following payment methods are generally available in our shop.

Credit card You enter your credit card details during the ordering process.

Your card will be charged immediately after you place your order.

PayPal In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, authenticate yourself with your access data and confirm the payment instruction.

The payment transaction will be processed by PayPal immediately after the order is placed. Further instructions will be provided during the ordering process.

PayPal may offer additional payment methods in the customer account to registered PayPal customers selected according to its own criteria. However, we have no influence on the availability of these methods; additional individually offered payment methods affect your legal relationship with PayPal. Further information on this can be found in your PayPal account.

6.Warranty and Guarantees

6.1 Liability for defects

The statutory liability for defects applies.

6.2 Guarantees and customer service

Information on any additional warranties that may apply and their exact terms and conditions can be found with the product and on special information pages in the online shop.

7. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can find here.

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.